Green Filing Help
for the state of Utah

Category: Account Settings

    Credit Card Decline Codes Explained

    Sometimes the payment processor returns vague decline codes. While your specific bank will know the reason for the error, the table below gives the most decline codes with both an explanation and recommended action to take.

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    Configure the e-filing Application Settings

    Clicking Settings at any time allows a user to view/edit your Account Information, Edit User, Manage Users, Payment Settings, User Preferences, and Party Address Book.

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    New Case Parties and the Party Address Book

    The Party Address Book lists the parties a user saved to their account when they checked Save to Address Book box in a case initiation. View the Party Address Book Screen Click Settings from the Main Menu at the top. Note: a firm admin may also click Account from the Main Menu at the top. […]

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    Manage Users, Add/Delete Attorneys and Support Staff

    For Plus accounts, the user may add additional user accounts for extra attorneys and support staff.

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    Edit User’s Personal Information

    The Edit User screen allows the user to view and edit their personal user information including email address and phone number in the e-filing application.

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    Update Your Account for Utah’s New Credit Card Payment Processor

    Starting June 1, 2019, the Utah Administrative Office of the Courts is implementing a new credit card payment processing system. This new payment processing system tightens security system wide.

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    Unsubscribe from Notifications on a Specific Case

    If you need to unsubscribe from notifications on a case, you have three ways to stop them.

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    Turn off Notification Badge Counts

    If you prefer that the notification and filing status badge counts that display next to the Notifications and Filing Status left menu navigation tabs NOT display, they can be turned off.

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    Change the Email Address for an Account

    You may change the email address on your Green Filing account at any time. To do so, complete the following steps.

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    Basic Plan Billing

    The basic plan is set up to charge you $5.00 per transaction. You will a one-time charge for you filings during that month.

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    support@greenfiling.com

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    Knowledge Base Categories

    • 15Account Settings
    • 34Announcements
    • 12Case and Document Viewing
    • 9Court Announcements
    • 124Electronic Filing
    • 58Frequently Asked Questions
    • 4Getting Started
    • 2System Status
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