Our FAQs regarding sending contacts documents via Certified Mail, First Class Mail, or Electronically.
Category: Electronic Filing
Rich Text Format (.rtf) and how to fix RTF formatting problems
By far the most common support issue we assist with is helping attorneys and staff format their documents required to be submitted in Rich Text Format (.rtf) in a way that the Court’s system can process smoothly.
Create Serve Only
If you wish to have a document(s) served via Email, Certified Mail, or First Class Mail to any person but not file the documents in the court, Create Serve Only is the option to use. When filers click the Submit button, the application sends the document(s) to the selected contacts only. The documents are NOT filed with the court.
New Mail Service and Additional e-Service
Starting in December of 2020, filers will have the option to both electronically serve anyone not part of the Court’s Notification of Electronic Filing (NEF) system and serve documents by mail.
Credit Card Decline Codes Explained
Sometimes the payment processor returns vague decline codes. While your specific bank will know the reason for the error, the table below gives the most decline codes with both an explanation and recommended action to take.
Pending Filings with a Confirmation Deferred Message
A Confirmation Deferred filing is noted on the Filing Status Screen where a filing has a status of Pending with an exclamation mark in a red triangle next to it.
Run a New Cases List Report
The New Cases List report allows the user to run a report for all new cases on their account by Specific Dates.
Run a Filing Activity (Non-Accepted) Report
The Filing Activity (Non-Accepted) screen allows the user to run a report for Pending and Rejected filings.
Run a Filing Activity by Payment Account Report
The Filing Activity by Payment Account screen allows the user to run a Filing Activity Report for a case any list the filings by the payment account used.
Run a Filing Activity by Case Report
The Filing Activity by Case screen allows the user to run a Filing Activity Report per case.