Sometimes the payment processor returns vague decline codes. While your specific bank will know the reason for the error, the table below gives the most decline codes with both an explanation and recommended action to take.
Category: Account Settings
Configure the e-filing Application Settings
Clicking Settings at any time allows a user to view/edit your Account Information, Edit User, Manage Users, Payment Settings, User Preferences, and Party Address Book.
New Case Parties and the Party Address Book
The Party Address Book lists the parties a user saved to their account when they checked Save to Address Book box in a case initiation. View the Party Address Book Screen Click Settings from the Main Menu at the top. Note: a firm admin may also click Account from the Main Menu at the top. […]
Manage Users, Add/Delete Attorneys and Support Staff
For Plus accounts, the user may add additional user accounts for extra attorneys and support staff.
Edit User’s Personal Information
The Edit User screen allows the user to view and edit their personal user information including email address and phone number in the e-filing application.
Update Your Account for Utah’s New Credit Card Payment Processor
Starting June 1, 2019, the Utah Administrative Office of the Courts is implementing a new credit card payment processing system. This new payment processing system tightens security system wide.
Unsubscribe from Notifications on a Specific Case
If you need to unsubscribe from notifications on a case, you have three ways to stop them.
Turn off Notification Badge Counts
If you prefer that the notification and filing status badge counts that display next to the Notifications and Filing Status left menu navigation tabs NOT display, they can be turned off.
Change the Email Address for an Account
You may change the email address on your Green Filing account at any time. To do so, complete the following steps.
Basic Plan Billing
The basic plan is set up to charge you $5.00 per transaction. You will a one-time charge for you filings during that month.