Our FAQs regarding sending contacts documents via Certified Mail, First Class Mail, or Electronically.

Q. Is the mail sent out the same day?

A: 99% of the orders received before 2PM Mountain Standard Time (daylight savings time NOT observed) are mailed the same day. Since mail isn’t sent out on Saturday and Sunday, any orders received late Friday or on the weekend will be mailed the next Monday unless it’s a holiday.

Mail is not processed on the following holidays:

  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas
  • New Years Day

Submissions created on these holidays goes out the next business day.

There following days that the Post Office is closed, we will continue to process new orders:

  • Veterans Day
  • Martin Luther King Day
  • Presidents Day
  • Columbus Day
  • Washington’s Birthday

Q: Why would we want to use Green Filing’s e-service without filing into the court instead of sending the documents via our own email?

A: The biggest reason to use e-service through the Green Filing application is to provide filers the ability to track whether or not the recipient opened the documents. There isn’t a way to do that sending documents via your own email. This can also be done very conveniently while your e-filing, so the extra step to generate the email is not necessary.

Q: Do e-service recipients need a Green Filing filing account to open the docs in the email they receive?

A: No. Recipients of Green Filing’s e-service emails are provided a link. This link allows them to view the documents without having a Green Filing account.

Q: When Green Filing bills me, will the specific case be specified?

A: The invoice only has one line item on it. This is the sum total of the mail service fees for the month. Additionally, each invoice has a link to View Filing Activity which provides a report with a breakdown of all the fees along with case numbers (and any entered client matter numbers).

Q: When will the Case Free option be available for service without filing?

A: This will be available in our next major release which we anticipate will occur in April 2021.

Q: Do serve-only submissions appear in the case docket?

A: No, they do not.

Q: Will the added email addresses automatically save to the case, or do we need to add them every time?

A: When a user adds service contacts to a case, the application saves them to that case so that filers may easily select them next time they file on that case. These service contacts remain there unless the person who added them specifically removes them.

Q: If I select USPS’ 1st class mail option to mail five 10-page documents to the same recipient, will I be charged $10 for the total mailing, or will each document be sent separately at the $5 charge for a total of $25?

A: Mailing five 10-page documents to the same recipient results in us mailing a single 50-page document to the recipient for a total of $12.50.

Q: Is there a way to personalize free e-mailings (i.e. send a note)?

A: No, not at this time. This is a good suggestion, that we will request our development team add in the future.

Q: Is there a file size limit on documents that can be mailed?

A: The file size limit currently matches the limit for e-filing in Utah, which is 7 MB per document, or 15 MB per transaction when filing on an existing case. However, there is not a file size limit, or page limit, for enhanced e-service. It should be noted that at this time we, are not able to mail documents greater than 75 pages.

Q: Can you pay mailing fees automatically from the same card on file used to pay yearly subscription fees?

A: For accounts who pay subscription fees annually, mail service fees will be billed on a monthly basis to the credit card on file that is designated for payment of subscription fees.

Q: In Create Serve Only filing, I attempted to send documents, but in the service contacts section No service contacts attached. Am I required to add service contacts?

A: Yes. When using the Create Serve Only option, you’ll need to add the service contacts in this section the first time for that case. Once they’ve been added once for a case, they will remain attached to that case for easy selection on the next use.

Q: Can a firm admin manage service contacts? Or is that per user?

A: When service contacts are created, the application adds them at the firm level. This allows a firm admin to easily manage them.

Q: What is the cost?

A: The cost for first class mail is $5 per mail recipient for documents up to 10 pages, and $12.50 per recipient for documents up to 75 pages. The cost for certified mail is $12.50 per mail recipient for documents up to 10 pages, and $27 for documents up to 75 pages.

Q: If I use the new feature to send co-counsel copies, I assume they will get it. However, if opposing counsel doesn’t use it, will my co-counsel still get a copy?

A: Choosing whether or not to serve the co-counsel is completely up to the filer. Our application does not automatically serve them.

Q: What about electronic service of documents greater than 75 pages? Will we be able to exchange documents that are larger?

A: Yes, e-service is available for documents larger than 75 pages.

Q: What if I want to serve an entity such as ORS, but I only want Green Filing to mail a copy of the document with no email address entered in the Add Contact field.

A: We are making a change that would allow filers to enter a service contact without an email address. In the meantime filers may enter any generic email address like email@email.com, their own email address, or even support@greenfiling.com. When selecting first class or certified mail service, the email address is not used for any purpose.

Q: How come the attorneys of record do not populate automatically when using the Create Serve Only feature.

A: While the court shares with Green Filing the Bar ID and name attorneys of record on a case, it does not provide additional information like email addresses and mailing addresses. Unfortunately, that means the filer needs to manually add them. As a result, Green Filing decided to not preload them and filers may simply add whomever they want to serve.

Q: If we have different attorneys who pay with separate cards and then a “firm” account that pays the subscription fee, will the mail costs automatically go to the firm account, or can you assign it to the filing attorney’s card?

A: At this time the fees will be applied to the card designated for the monthly subscription fees.

Q: Can audio / video files be sent with Create Serve Only?

A: At this time, no, but there is no reason why we couldn’t add this capability in a future release.

Q: When filing with the court, when you check the status, does the application show when the counsel of record opens the document?

A: Yes, but only those service contacts you added for enhanced e-service, not for those whom the Court served with a notice of electronic filing (NEF).

Q: Does this allow for regular mail service in non-court related matters?

A: At this time, no, but we are working on adding this feature. We expect it to be available in our next major release scheduled for April 2021.

Q: What tracking is included when sending something via First class mail?

A: The following is a sample of the data filers can expect in terms of tracking on a first class mail delivery:

Delivery Details
Order Initiated – 03/03/2021 3:28 pm
In Production – 03/03/2021 3:28 pm
Ready to Mail – 03/03/2021 9:47 pm
Mailed – 03/04/2021 1:11 pm